Delivery and Returns

GENERAL:
1. By placing an order electronically through the website, you are deemed to have accepted the preliminary information form and the distance selling agreement provided to you.

2. Buyers are subject to the provisions of the Consumer Protection Law numbered 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other applicable laws in force regarding the sale and delivery of the purchased product.

3. Shipping costs incurred for the product will be paid by the buyers.

4. Each purchased product will be delivered to the person and/or organization at the address provided by the buyer within the legal period of 30 days. If the product is not delivered within this period, the buyers may terminate the contract.

5. The purchased product must be delivered complete and in accordance with the specified qualities in the order, along with any warranty documents, user manuals, etc., if available.

6. In case the sale of the purchased product becomes impossible, the seller must notify the buyer of this situation in writing within 3 days of becoming aware of it. The total amount must be refunded to the buyer within 14 days.

NON-PAYMENT OF PURCHASED PRODUCT PRICE:
7. If the buyer does not pay the purchased product price or cancels it in the bank records, the seller's obligation to deliver the product ends.

UNAUTHORIZED USE OF CREDIT CARD IN PURCHASES:
8. If it is determined that the credit card used for payment has been used unlawfully by unauthorized persons after the product is delivered, and if the product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days at the expense of the seller.

UNAVOIDABLE DELAY IN PRODUCT DELIVERY DUE TO UNFORESEEN REASONS:
9. If unforeseen force majeure events occur affecting the seller and the product cannot be delivered on time, the situation will be communicated to the buyer. The buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the buyer cancels the order and has made the payment in cash, the amount will be refunded within 14 days. If the payment was made by credit card and canceled, the product price will be refunded to the bank within 14 days from the cancellation, but it may take 2-3 weeks for the bank to transfer it to the buyer's account.

OBLIGATION OF THE BUYER TO INSPECT THE PRODUCT:
10. The buyer must inspect the goods/services before accepting delivery and shall not accept damaged or defective goods/services (e.g., bruised, broken, torn packaging, etc.) from the shipping company. It shall be deemed that the goods/services delivered are undamaged and intact. The BUYER must keep the goods/services carefully after delivery. If the right of withdrawal will be used, the goods/services must not be used. The invoice must be returned with the product.

RIGHT OF WITHDRAWAL:
11. The BUYER may use the right of withdrawal from the contract within 14 (fourteen) days after the delivery date of the purchased product to himself or to the person/organization at the address he indicated, by notifying the SELLER via the contact information below, without assuming any legal or penal responsibility and without giving any reason.

12. CONTACT INFORMATION TO BE USED FOR NOTIFICATION OF THE RIGHT OF WITHDRAWAL BY THE SELLER:
COMPANY NAME: Pektamin Farma Kozmetik San. ve Tic. A.Ş.
ADDRESS: Oruçreis Mahallesi Vadi Caddesi No:210 Esenler/İstanbul, TURKEY
EMAIL: zuhreana@gmail.com
PHONE: 0 (212) 438 07 00

DURATION OF THE RIGHT OF WITHDRAWAL:
13. If the purchased item is a service, the 14-day period starts from the date the contract was signed. In service contracts where the service starts with the approval of the consumer, the right of withdrawal cannot be exercised before the service performance begins.

14. The expenses arising from the exercise of the right of withdrawal shall be borne by the SELLER.

15. In order to exercise the right of withdrawal, it is required to notify the SELLER in writing via registered mail, fax or e-mail within the 14 (fourteen) day period, and the product must not have been used within the framework of the "Products Excluded from the Right of Withdrawal" provisions specified in this contract.

USE OF THE RIGHT OF WITHDRAWAL:
16. The invoice of the product delivered to the third party or to the BUYER (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution. Return of orders issued on behalf of institutions cannot be completed without the RETURN INVOICE being issued.)

17. Return form, Return