Delivery and Return

1. GENERAL PROVISIONS

- If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

- Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchase.

- Shipping costs, which are the product shipping costs, will be paid by buyers.

- Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.

- The purchased product must be delivered complete and in accordance with the specifications specified in the order, and with documents such as the warranty certificate and user manual, if any.

- In the event that the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning of this situation. The total price must be returned to the Buyer within 14 days.

- If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

- If, after the product is delivered, it is determined that the credit card used by the Buyer for payment was used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days, with the shipping costs to be borne by the SELLER.

- If force majeure reasons that the Seller cannot foresee occur and the product cannot be delivered on time, the situation will be notified to the Buyer. The Buyer may request the cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is eliminated. If the Buyer cancels the order; if the payment was made in cash, this fee will be paid to the Buyer in cash within 14 days of the cancellation. If the Buyer made the payment by credit card and cancels, the product price will be returned to the bank within 14 days of the cancellation, but it is possible for the bank to transfer it to the Buyer's account within 2-3 weeks.

- The Buyer will inspect the goods/services subject to the contract before receiving them; they will not receive damaged and defective goods/services such as crushed, broken, torn packaging, etc. from the cargo company. The goods/services received will be deemed to be undamaged and intact. The BUYER must protect the goods/services carefully after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The invoice must be returned with the product.

- Right of withdrawal: The BUYER may exercise his right of withdrawal from the contract by rejecting the goods without assuming any legal or criminal liability and without giving any justification, provided that he notifies the SELLER via the contact information below, within 14 (fourteen) days from the date of delivery of the purchased product to him or to the person/organization at the address he has indicated.

- Contact information for notification of the seller's right of withdrawal:

COMPANY

NAME/TITLE: Pektamin Farma Kozmetik San. ve Tic. A.Ş.

ADDRESS: Oruçreis Mahallesi Vadi Caddesi No:210 Esenler/İstanbul, TÜRKİYE

EPOSTA: [email protected]

PHONE: 0(212)438 07 00

- Duration of the right of withdrawal: If the buyer purchases a service, this 14-day period begins as of the date the contract is signed. The right of withdrawal cannot be used in service contracts where the service is started with the consumer's approval before the end of the right of withdrawal period.

- Expenses arising from the use of the right of withdrawal belong to the SELLER.

- In order to use the right of withdrawal, a written notification must be made to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not have been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Used" provisions set forth in this contract.

- Use of the right of withdrawal: The invoice of the product delivered to the person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Returns of orders whose invoices are issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued.)

- Return form, The products to be returned must be delivered complete and undamaged, together with their box, packaging, and standard accessories, if any.

2.RETURN CONDITIONS:

- SELLER is obliged to return the total price and the documents that put BUYER under debt to BUYER within 10 days from the date of receipt of the notice of withdrawal and to receive the goods back within 20 days.

- If the value of the goods decreases due to a reason caused by BUYER's fault or if return becomes impossible, BUYER is obliged to compensate SELLER's damages to the extent of his/her fault. However, BUYER is not responsible for changes and deteriorations that occur due to improper use of the goods or product during the period of right of withdrawal.

- If the campaign limit amount set by SELLER is dropped due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.

- To which address will I send my return?

Our Return Address: ” Oruçreis Mahallesi Vadi Caddesi No:210 Esenler/İstanbul, Türkiye

V.D.: ATIŞALANI TAX OFFICE

TAX NO: 7270482577

3. PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

- It is not possible to return underwear, swimsuits and bikini bottoms, make-up materials, disposable products, goods that are prepared at the request of the BUYER or clearly in line with their personal needs and are not suitable for return, products that are in danger of rapid deterioration or whose expiration date is likely to pass, products that are not suitable for return in terms of health and hygiene if the packaging is opened by the BUYER after being delivered to the BUYER, products that are mixed with other products after being delivered and cannot be separated by their nature, goods related to periodical publications such as newspapers and magazines, other than those provided within the scope of the subscription agreement, services performed instantly in electronic environment or intangible goods delivered to the consumer instantly, and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if the packaging is opened by the BUYER, as per the Regulation. In addition, it is not possible to exercise the right of withdrawal regarding services whose performance has started with the approval of the consumer before the expiration of the right of withdrawal period, as per the Regulation.

- In order for cosmetics and personal care products, underwear, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) to be returned, their packaging must be unopened, untested, undamaged and unused.

4. DEFAULT EVENT AND ITS LEGAL CONSEQUENCES

- The BUYER accepts, declares and undertakes that in case of default in case of payment transactions made by credit card, the BUYER will pay interest within the framework of the credit card agreement between the bank and the cardholder and will be liable to the bank. In this case, the relevant bank may resort to legal means; may demand the expenses and attorney fees from the BUYER and in any case, in case the BUYER defaults due to his debt, the BUYER accepts that he will pay the loss and damage suffered by the SELLER due to the delayed payment of the debt.

5. PAYMENT AND DELIVERY

- By making Bank Transfer or EFT (Electronic Funds Transfer),

IBAN  : TR70 0006 2000 3590 0006 2917 05   - You can make it to GARANTİ BBVA bank.

- You can benefit from online single payment or online installment opportunities with your credit cards through our website. In your online payments, the amount will be deducted from your credit card at the end of your order.

6. RETURN CONDITIONS

- Sales made through our website are subject to the Consumer Protection Law and the Distance Contracts Regulation and the provisions of this law-regulation are applied.

- The products you will return must comply with the following conditions and this will ensure that the transactions are completed quickly:

- You must contact us and notify us according to the contact information on our web page regarding the product you will return. Products sent without a return notification will be sent back to the customer.

- In cases where the labels on the box of the products, which were attached by the importer or manufacturer, are torn, or the vacuum or gelatin packaging is opened, return requests are not accepted.

- The return must be made within fifteen (15) days from the delivery date of the purchased product without opening the packaging, damaging or spoiling it, and without using the product.

- The 15-day return period does not apply to requests to return products after they have been removed from their original packaging and used, and used products are definitely not accepted back. Product return conditions are only valid when the product is not used.

- According to Article 4 of the Law on Consumer Protection, "Goods that are contrary to their characteristics in the introduction and user manual or in advertisements and announcements or that contain material, legal or economic deficiencies that reduce the benefits expected by the consumer from them in terms of their intended use are considered defective goods. If the customer reports defective goods within 30 days from the date of delivery of the goods, they have one of the following rights: returning the product, receiving a price reduction, free replacement or free repair."

- In order to benefit from the rights stated above by reporting a Defective Good;

- If the features of the product are different from the features stated in its introduction or if there are deficiencies in the product conveyed in the advertisements that reduce the benefits expected by the customer from the product, for example, the product falls into the class of defective goods.

- The customer must report defective goods within 30 days.

- In the defective goods report, the importer of the product determines whether there is a usage error with a report. If it is determined that there is a user error, the customer cannot benefit from the rights.

7. RIGHT OF WITHDRAWAL

- According to Article 8 of the Distance Contracts Regulation, the customer "has the right to withdraw from the contract by rejecting the goods without assuming any responsibility and without giving any reason within fifteen days from the date of receipt of the product." Accordingly, the customer has the right to return the product without any reason within 15 days after receiving it. Customers who exercise their right of withdrawal make the return by paying the shipping fee. The shipping fee for defective products belongs to the seller.

8. QUESTIONS AND ANSWERS

8.1. How can I make a return?

You can start the return process by logging into your account and using the product return section.

8.2. When will the refund of the returned/cancelled product be made?

After the product's compliance with the return conditions is checked, the refund will be made to your card. Depending on your bank, it may take a few days for you to see your refund on your card. Your refund will be made in the same way you made your payment. In installment payments, refunds are made by banks in installments.

8.3. I lost my invoice, what should I do?

You can request your invoice by sending an e-mail to [email protected] or by connecting to live support.

8.4. How can I cancel?

If your order is not in the “In Procurement Phase” or “Shipped” status, you can submit your cancellation request by clicking on the “live help and e-mail support” button or by sending an e-mail to [email protected]. You can check the status of your order from the “My Orders” tab on the home page. In order for us to serve you better, we kindly ask you to state the reason for cancellation in your request.