Return policy

RETURN TERMS



Sales made through our website are sales subject to the Law on the Protection of the Consumer and the Regulation on Distance Contracts and apply the provisions of this law-regulation.

The products you will return comply with the following conditions, which will ensure that the transactions are completed quickly:

You must contact us and notify us in line with the contact information on our website regarding the product you are returning. Products sent without a return notification will be sent back to the customer.

Return requests are not accepted in cases where the labels on the boxes of the products affixed by the importer or the manufacturer are torn or the vacuum or gelatinous packaging is opened.

The return must be made within fifteen (15) days from the delivery date of the purchased product without the packaging being opened, destroyed, spoiled and the product unused.

After the products have been taken out of their original packaging and used, the 15-day take-back period does not apply for return requests and the used product is definitely not accepted back. Product return conditions are valid only when the product is not used.

According to Article 4 of the Law on the Protection of the Consumer, "Goods that are in violation of the qualifications included in the promotion and user manual or advertisements and announcements or that contain material, legal or economic deficiencies that reduce the benefits expected by the consumer in terms of their intended use are considered as defective goods. If the customer reports defective goods within 30 days from the delivery date of the goods, he has the right to return the product, discount the price, free exchange or free repair.”

In order to benefit from the above-mentioned rights by reporting the Defective Goods;

If the features of the product are different from those stated in its promotion, or if there are deficiencies in the product conveyed in advertisements that reduce the benefit the customer expects from the product, for example, the product falls into the category of defective goods.

The customer must notify the defective goods within 30 days.

In the Defective Goods notification, the importer of the product determines whether there is a usage error with a report. If it is determined that the fault of the user, the customer, can not benefit from the law.

RIGHT OF WITHDRAWAL

According to Article 8 of the Distance Contracts Regulation, the customer has the right to withdraw from the contract by rejecting the goods without taking any responsibility and without giving any reason, within fifteen days from the date of receipt of the product. Accordingly, the customer has the right to return the product without any reason within 15 days after receiving the product. Customers who use their right of withdrawal return it by paying the shipping fee. For defective products, the shipping fee belongs to the seller.
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